Privacy Policy

Privacy policy updated 09/01/2024

Welcome to ADHD Medics website. We are committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services. By using our website and services, you consent to the practices described in this policy.

Confidentiality and Consent

ADHD Medics is committed to protecting your personal data. This privacy policy explains how we will use any personal information collected about you as a past, present and future service user or when you use our website. This policy has been updated to reflect how we comply with GDPR (General Data Protection Regulation), the new legal framework that sets guidelines for the collection and processing of personal information of individuals within the European Union (EU). From May 2018 GDPR replaced the DPA (Data Protection Act, 1998).

Important: By submitting personal data to us and/or by using our website you give your consent that all personal data that you submit may be processed by us in the manner and for the purposes described below.

  • Why do we collect information about you?

We collect information needed to offer the service requested by you; therefore, we have a ‘legitimate interest’ in collecting it and using it as part of a contract we have with you around the service requested.

  • What information do we collect about you?

To be able to organise and provide assessment and therapy services to you, the following information may be requested:
At ADHD Medics, the following data will be collected:

  • service user details (name, date of birth, NHS number),
  • address and NOK information,
  • medical notes (paper and electronic)
  • details of treatment and care, including medications,
  • results of tests (pathology, X-ray, etc.), and
  • any other pertinent information

We will ask only for data that is adequate, relevant and not excessive for these purposes.

  • How do we store your information?

We take your privacy very seriously and we have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

All personal information provided is stored in compliance with EU General Data Protection Regulations (GDPR) rules.

  • How long do we keep your information and how do we keep it accurate?

We are legally required to hold certain information about you for a set period of time as per the Codes of Practice for Records Management. All personal information will be deleted or securely destroyed at the appropriate time and we will not keep your personal information for longer than is required or permitted by law. If any of your information changes please let us know so that we can update our records.

  • Who do we share your personal information with?

We hold information in confidence and we will not normally share your personal information with anyone else. We shall obtain your written consent before disclosing your information.

However, there are exceptions to this when there may be need for liaison with other parties:

  • If you are referred by your health insurance provider, or otherwise claiming through a health insurance policy to fund therapy, then appointment schedules may need to be shared with that organisation for the purposes of billing.
  • We may also share information with that organisation to provide treatment updates.

In exceptional circumstances, we might need to share personal information with relevant authorities:

  • When there is need-to-know information for another health provider, such as your GP.
  • When disclosure is in the public interest, to prevent a miscarriage of justice or where there is a legal duty, for example a Court Order.
  • When the information concerns risk of harm to the client, or risk of harm to another adult or a child, we will discuss such a proposed disclosure with you unless we believe that to do so could increase the level of risk to you or to someone else.
  • The professionals working under ADHD Medics will never use your information for marketing purposes.

Whilst we will take all the reasonable efforts to protect your information, we are aware of the limitations of transmitting information via the Internet. Therefore, we cannot offer a 100% guarantee of the safety of personal data which is transferred to you or from you via this method. Our systems are designed to be paperless, and cloud-based, however, the controlled prescriptions remain paper-based and are sent to the pharmacy in person or via secure mail.

  1. What are your rights?

You have the right to request access to the data that we hold on you free of charge. You also have the right to request the correction or deletion of information that you believe to be inaccurate in accordance with the guidelines and requirements for record keeping by the relevant regulatory bodies (General Medical Council).

You can exercise certain rights in relation to your personal data that professionals process, including the Subject Access Right request. These are set out in more detail at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation- gdpr/individual-rights/

If you wish to make a Subject Access Right request or if you are not happy with any aspect of how your data are collected and used please inform us on info@adhdmedics.com.

You have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

Changes to our privacy policy

We regularly review our privacy policy and any updates will be published on our website.

How to contact us:

If you have any questions, or would like to make a request or complaint, please contact us by: